Politique d’expédition

Shipping Policy

At TWENTY THREE IMAGINATION, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for details on processing, delivery timelines, and shipping terms.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During product launches, sales, or high-volume periods, processing times may be slightly delayed.

Domestic Shipping (United States)

We currently ship across the United States.

Estimated delivery times:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 1–3 business days (if selected at checkout)

Shipping costs are calculated at checkout based on location and shipping method.

International Shipping

We offer international shipping to select countries, including Brazil and other supported regions.

Estimated delivery times:

  • International Standard: 7–21 business days

Please note:

  • Customs fees, import duties, and taxes are the responsibility of the customer.
  • Delivery times may vary depending on destination country and customs processing.

Brazil Shipping

For customers in Brazil:

  • Orders shipped within Brazil may arrive in 14–21 business days, depending on region.
  • Local carrier rates and timelines apply.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details so you can monitor your package in transit.

Delayed or Lost Packages

TWENTY THREE IMAGINATION is not responsible for delays caused by:

  • Carrier issues
  • Customs delays
  • Incorrect shipping addresses provided by customers

If your package is lost or significantly delayed, please contact us at:
support@twentythreeimagination.com

Incorrect Address Policy

Please ensure your shipping address is correct before completing checkout. We are not responsible for packages sent to incorrect addresses entered by customers.

Returned Packages

If a package is returned due to failed delivery attempts or incorrect address:

  • Customer may be responsible for reshipping fees.

Pre-Orders / Made-to-Order Items

Items marked as pre-order may require additional production time. Estimated shipping dates will be noted on the product page.

Contact Us

For shipping questions, contact:
support@twentythreeimagination.com
TWENTY THREE IMAGINATION Customer Support